Return & Refund Policy

Thank you for shopping with JPACK. We want you to be satisfied with your purchase. If something isn't right, we're here to help.

30-Day Returns | Refunds in 5–7 Business Days | Support When You Need It

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Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be unused and in the same condition in which you received it, and it should be in its original packaging when applicable.

To start a return, please contact us at info@shopjpack.com with your order number and reason for the return.

We do not accept returns on final sale items or gift cards.

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Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Shipping costs are non-refundable. Return shipping is the buyer's responsibility unless the item arrived damaged or defective.

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Exchanges

We replace items if they are defective or damaged.

If you receive a defective or damaged item, please contact us within 7 days of delivery at info@shopjpack.com and include your order number and photos showing the issue.

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Contact Us

If you have questions about a return, refund, or exchange, please contact:

JPACK Customer Support
Email: info@shopjpack.com
Phone: (254) 244-2482

JPACK is operated by Jenkins Trading Post LLC.