Shipping policy
Thank you for shopping with JPACK. We’re committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–2 business days (Monday–Friday).
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Free U.S. Economy Shipping
JPACK offers FREE economy shipping on all orders within the United States.
We currently ship to all 50 U.S. states.
After your order has been processed, economy shipping typically takes 3–7 business days, depending on your location and the shipping carrier.
Orders may ship from one of our fulfillment centers or directly from our warehouse.
Faster Shipping Options
Need your order faster? Faster shipping options may be available for an additional charge. Available services, estimated delivery times, and rates will be displayed at checkout before payment.
Tracking Your Order
Once your order ships, we'll send a tracking number to the email address provided during checkout.
You can follow your shipment using the tracking link included in your shipping confirmation email.
Please allow time for the shipping carrier to update tracking information after your order has been shipped.
Shipping Delays
Delivery estimates are provided as a general guideline and may be affected by carrier delays, severe weather, holidays, or other circumstances outside of our control.
If you experience an unexpected delay with your shipment, please contact us and we'll be happy to assist you.
Missing or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at info@shopjpack.com as soon as possible.
For damaged shipments, please include your order number and photos of the package and damaged item, when applicable, so we can assist you.
Questions About Shipping?
If you have questions about your order or our shipping policy, please contact:
JPACK Customer Support
Email: info@shopjpack.com
Phone: (254) 244-2482
JPACK is operated by Jenkins Trading Post LLC.