Refund policy
Thank you for shopping with JPACK. We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition in which you received it
- In its original packaging, when applicable
- Accompanied by your order information or other proof of purchase
To request a return, please contact info@shopjpack.com with your order number and reason for the return.
Please contact us before sending an item back so we can provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
JPACK currently provides free economy shipping on U.S. orders. If you selected and paid for an optional expedited shipping service, those original expedited shipping charges are non-refundable unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us at info@shopjpack.com as soon as possible with your order number and photos of the item when applicable.
We will review the issue and work with you to make it right.
Non-Returnable Items
We do not accept returns on:
- Gift cards
- Items marked as final sale
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–7 business days.
Your bank or credit card provider may require additional processing time before the refund appears in your account.
Questions About a Return or Refund?
Please contact:
JPACK Customer Support
Email: info@shopjpack.com
Phone: (254) 244-2482
JPACK is operated by Jenkins Trading Post LLC.